Returns & Refunds Policy

Due to the fully customised nature of our wigs, Soléne Hair does not accept returns or refunds.

This is fully compliant with:

• Consumer Contracts Regulations 2013 — Section 28(1)(b)

• Consumer Rights Act 2015

This means:

• No returns
• No refunds
• No exchanges due to personal preference or change of mind
• No cancellations after 24 hours

All wigs are made specifically to your order, therefore not eligible for return.

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Exceptions (If Soléne Hair Is At Fault)

We will repair, remake, or correct the unit if:

• You received the wrong length
• Incorrect customisation
• A verified manufacturing/customisation issue

 

To qualify, customers must provide:

• A full unboxing video (package must be unopened at the start)

• Clear photos/videos showing the issue

• Contact within 48 hours of receiving the unit

 

Without an unboxing video, claims cannot be verified, and support cannot be provided.

This protects genuine customers and the business from fraud.